Customer Information Collection and Usage Policy
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Purpose and Scope of Information Collection:
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When customers register for services with Can Tho Travel Service and Transportation Joint Stock Company through various channels, the company may collect customer information, including but not limited to: full name, gender, date of birth, address, email, phone number, and interests. This information is collected to understand customer needs, provide customer care, and deliver better services.
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Customers are responsible for providing accurate and legal information when requested and agree to provide such information. The customer will bear full responsibility (in all cases, with no liability to the company) if the information provided is inaccurate or illegal.
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Scope of Information Usage: The company uses collected customer information to:
- Provide customer care: gather feedback on service quality, address issues related to customer service usage or transactions between the company and customers.
- Provide advertising information: introduce services, promotional programs, and offers to customers.
- Send letters, orders, thank-you notes, birthday greetings, and other content permitted by law.
Customers, upon registering for services, are considered to have agreed to receive emails and messages that the company may send to provide advertising information and customer care. If customers refuse or do not wish to receive any emails or messages related to advertising information or want to adjust personal data, they can contact the company's Customer Care Department using the information below:
Customer Care Department, Can Tho Travel Service and Transportation Joint Stock Company
- Address: 399 30/4 Street, Hung Loi Ward, Ninh Kieu District, Can Tho City
- Email: sm.canthotravel@gmail.com
- Contact: 0707 666 889
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Information Storage Period: The company retains customer information only for the time necessary for the purposes for which the information was collected or as required by the contract or current legal regulations.
Commitment to Customer Personal Information Security:
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Can Tho Travel values the trust of customers in choosing the company to provide services. When customers submit personal information to the company, they understand and agree to the terms outlined above. The company will ensure and protect the privacy and security of customer personal information with the highest level of responsibility. However, the company does not guarantee unequivocally that all customer information is secure and will not be held responsible for any unauthorized access or information leakage from the customer.
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The company commits not to trade customer information, not to sell, not to distribute customer personal information to any third party except when the company is obliged to provide customer information upon the request/decision of competent state authorities under legal regulations or necessary for preventing, detecting criminal behavior and prosecuting before the law to protect the rights of customers. We will be exempt from any liability related to information security in this case.
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Entities or Organizations That May Access Personal Information:
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Information requested by us will only be used within the scope of section 2 of this Policy. This includes customer support and providing to relevant authorities when required.
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In addition, customer information will not be disclosed to any third party without the customer's consent.
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Address of the Unit Collecting and Managing Personal Information: Can Tho Travel Service and Transportation Joint Stock Company
- Address: 399 30/4 Street, Hung Loi Ward, Ninh Kieu District, Can Tho City
- Email: sm.canthotravel@gmail.com
- Contact: 0707 666 889
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Means and Tools for Users to Access and Modify Their Personal Data: Registered customers have the right to check, update, adjust, or cancel their personal information by contacting the website administration.
Registered customers have the right to file complaints about information security content by contacting the website administration. Upon receiving these feedbacks, we will confirm the information, depending on the extent of the accuracy of the member's reflection, we will take timely measures.
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Mechanism for Receiving and Resolving Complaints Related to Customer Personal Information:
- If customers discover that their personal information is being used for the wrong purpose or scope, they have the right to send a complaint email to sm.canthotravel@gmail.com with relevant information and evidence. The company commits to respond immediately within 24 hours to coordinate a unified solution with the user.
